Serious Travels, LLC d/b/a Serious Travels (“Serious Travels,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through serioustravels.com, how we use and share it, and the choices available to you. By using this website or submitting information to us, you agree to the practices described below.

1.Information We Collect

When you submit an inquiry through our Contact page, we collect the information you provide, which may include your name, phone number, email address, and details about your trip or travel preferences. We do not collect payment or financial account information through this website.

When you simply browse our website, our hosting provider automatically logs standard technical information common to nearly all websites, such as your IP address, browser type, device type, and the pages you visit. This information is used only for site security, performance, and troubleshooting purposes, and is not used to personally identify you or to build advertising profiles.

2.How We Use Your Information

We use the information you submit to respond to your inquiry, prepare travel recommendations and quotes, and, if you choose to move forward, to plan and book your travel arrangements. We may also use your contact information to follow up on an open inquiry or a trip in progress.

We do not use your information for automated decision-making, and we do not use it to send marketing communications unless you separately opt in to hear from us.

3.How We Share Your Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. If you move forward with booking travel, we share the necessary details of your itinerary (such as your name and travel dates) with the specific tour operators, cruise lines, hotels, airlines, or other travel Suppliers required to fulfill that booking, consistent with our Terms & Conditions.

We may also disclose information where required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of Serious Travels, our clients, or others.

4.Cookies & Third-Party Services

This website does not use Google Analytics, advertising pixels, or other behavioral tracking technology. Our contact form may set a limited, technical cookie strictly to help prevent automated spam submissions; this cookie does not track you across other websites.

Our website loads typefaces directly from Google Fonts (fonts.googleapis.com). Loading a font in this way causes your browser to make a request to Google’s servers, which may receive your IP address as part of that request. This is a standard practice for modern websites and is unrelated to advertising or analytics.

Our website is hosted by SiteGround, which, like any web host, maintains standard server logs described above.

5.Data Retention

We retain the information you submit for as long as needed to respond to your inquiry or service your travel booking, and afterward for a reasonable period to maintain business records, respond to any follow-up questions, and meet recordkeeping obligations tied to our Seller of Travel registrations. We do not retain information indefinitely for purposes unrelated to these needs.

6.Your Rights and Choices

You may contact us at any time to ask what information we have about you, to request a correction, or to request that we delete it, subject to any records we are legally required to keep. Because we do not sell personal information, there is no sale for you to opt out of.

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to non-discrimination for exercising these rights. You can exercise any of these rights by reaching out using the contact information below.

7.Children’s Privacy

Our services are directed to adults. Consistent with our Terms & Conditions, you must be at least 18 years old to submit an inquiry or book travel with us, and we do not knowingly collect personal information from children through this website.

8.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated versions will be posted on this page and are effective immediately upon posting.

9.Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to Michelle & Scott Handel at michelle@serioustravels.com or (614) 378-7105.