Terms & Conditions

These terms and conditions (“Terms and Conditions”) govern the relationship between Serious Travels, LLC d/b/a Serious Travels (“Serious Travels” and/or “we/us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). Serious Travels provides travel planning and booking services to Clients located throughout the United States, including all fifty (50) states, with concentrations of Clients in Florida, Ohio, and Kentucky. By planning travel with Serious Travels, you agree to be bound by these terms and acknowledge that Serious Travels acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to Serious Travels.

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1.Use of Serious Travels Services, Access and Information for Travel Bookings

You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Serious Travels. You agree to be financially responsible for all of your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with Serious Travels and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.

All bookings are accepted by Serious Travels as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.

Serious Travels is an Independent Affiliate of KHM Travel Group. California Seller of Travel Registration # 2089491-50. Registration as a seller of travel in California does not constitute the state’s approval. Serious Travels is not a participant in the Travel Consumer Restitution Fund. Florida Seller of Travel Registration # ST37113; registration as a seller of travel in Florida does not constitute the state’s approval. Hawaii Seller of Travel License # TAR 7231. Washington Seller of Travel UBI # 602775122.

Serious Travels serves Clients in all fifty (50) states. Ohio and Kentucky do not currently require a separate seller-of-travel registration or license, and Serious Travels’ operations in those states — as well as in every other state in which Serious Travels serves Clients — are conducted under its general business registrations and are subject to applicable state consumer protection, travel-seller, and licensing laws. These Terms and Conditions are intended to apply to all Clients regardless of state of residence, subject to any state-specific consumer protection provisions that cannot be waived or limited by agreement.

2.Payments and Cancellations

You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Serious Travels. By submitting a credit card authorization form to Serious Travels, you agree to allow Serious Travels to use your payment method to purchase travel products from our Suppliers on your behalf.

Excepting in cases of fraud, you agree not to file any dispute with your bank or credit card company to avoid or violate any booking terms and conditions of Serious Travels or its Suppliers, including cancellations or changes of itinerary or arrangements for reasons beyond the control of Serious Travels or its Suppliers. If you attempt to chargeback, reverse or recollect a previously authorized trip payment, Serious Travels reserves the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.

All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to Serious Travels in writing. As a result of cancellation, Serious Travels’ and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.

3.Travel Documents, Including TSA and DHS Acceptable Identification Requirements

It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at tsa.gov/traveler-information/acceptable-ids; examples are a DHS-designated enhanced driver’s license, passport, or foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Client to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.

When you receive any and all travel documents, it is your responsibility to review and verify all information for accuracy. Contact Serious Travels immediately if changes or corrections are required.

Serious Travels strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation. Client is responsible to make Serious Travels aware when traveling on a passport from a country other than the United States of America. Serious Travels neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Serious Travels is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis.

Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see help.cbp.gov/s/article/Article-3643 for additional information. The U.S. Customs and Border Protection Agency requires that for groups of children under age 19 arriving to the United States by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult/Group Leader in writing.

4.Individual Entry and Exit Requirements

Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department website for further information about these requirements at travel.state.gov. We do not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record should review current entry requirements at canada.ca.

5.Hazardous Materials

(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.

(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed at tsa.gov/traveler-information/prohibited-items.

6.Insecticide Notice

We recommend that you refer to the DOT list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website and is updated from time to time at dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

7.Health/Immunizations

You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Serious Travels shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner before booking. Check the State Department website at travel.state.gov for relevant information relating to travel to specific destinations, and the Center for Disease Control at wwwnc.cdc.gov/travel for health issues related to travel.

8.Air Travel, Schedule Reconfirmation, Check-In

Serious Travels shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares. Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise.

Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.

9.Right to Correct Errors/Offers Subject to Availability

We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares and additional late booking fees.

10.Unused Arrangements, Minimum Passenger Requirements and Alterations to Bookings

When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.

Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy.

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Serious Travels.

The Supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Serious Travels bears no responsibility for any changes.

11.Limitations of Responsibility and Disclosure

Serious Travels acts solely as a booking agent for disclosed principal Suppliers and is not the source or provider of any travel service. Each Supplier is an independent entity with its own management and is not subject to the control of Serious Travels. The Suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those Suppliers.

Because Serious Travels acts as agent for disclosed principal Suppliers and does not have the right to control the operations of such independent operators and Suppliers, you agree that Serious Travels is not liable for any personal injury or property damage, which may arise out of these services. Serious Travels hereby disclaims any liability whether based on contract, tort, strict liability, or otherwise, including without limitation liability for any direct, punitive, special consequential, incidental or indirect damages in connection with the goods or services provided by any principal Supplier booking through Serious Travels, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence, willful acts, omissions or otherwise of such Supplier, or of any Supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services, their cancellation and refund policies, fuel increases, bankruptcy, or cessation of operations and other matters outside of Serious Travels’ control, and you hereby exonerate Serious Travels from any liability with respect to the same. Serious Travels has solely received commission and fees for travel transactions and Client agrees and understands that any recovery from Serious Travels will be limited to the amount of commission and fees actually received by Serious Travels.

12.Risks/Safety

Travel to certain destinations may involve greater risk than others. Serious Travels urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at state.gov, tsa.gov, dot.gov, faa.gov, cdc.gov, and cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided at step.state.gov.

By offering for sale travel to particular destinations, Serious Travels does not represent or warrant that travel to such points is advisable or without risk, and shall not be liable for costs, damages, or losses that may result from travel to such destinations. Client’s participation constitutes acceptance of such events at Client’s own risk.

13.Force Majeure

Serious Travels will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Serious Travels. The purchase of travel insurance is highly recommended on all trips.

In addition, each of Serious Travels’ Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier, pursuant to their policies, although Serious Travels shall use its reasonable efforts to secure reimbursement for you where possible.

14.Travel Insurance

Serious Travels offers access to travel insurance to protect passengers and their investment in travel. Unless specifically noted, travel insurance is not included in the cost of Client’s itinerary to protect against third party Supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection and change of plans, accidental death and disability, travel accident/sickness medical expenses, and more. Proper insurance may protect you from financial loss in almost all circumstances.

Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded and Serious Travels’ and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Serious Travels, however if you decline to purchase insurance, Serious Travels will require that you execute an insurance waiver. Serious Travels is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected.

Serious Travels cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy and makes no representations about the extent of coverage for any policy it may offer or quote.

15.Reservation of Rights: Changes to These Terms

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website and are effective immediately on posting.

16.General

The laws of the State of Florida govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Osceola County, Florida in all disputes arising out of or relating to travel bookings with Serious Travels.

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and Serious Travels with respect to travel bookings made with Serious Travels by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Serious Travels with respect to communications with Serious Travels. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.